01How to cancel
Cancel by calling or messaging the reservations desk on +91 93459 42527 / +91 97502 42527, on WhatsApp, or by writing to connect@polaamaa.in quoting your booking reference. A written cancellation confirmation is issued for every cancelled trip.
02Free cancellation window
Local and airport pickups may be cancelled free of charge until the vehicle is dispatched towards the pickup point. Outstation and multi-day journeys may be cancelled free of charge until the vehicle and chauffeur are committed for the trip, as disclosed at the time of booking confirmation.
03Cancellation charges
Once the free window closes, a cancellation charge applies. The charge is calculated from the current administrator settings for your trip type and disclosed before it is billed. If the chauffeur has already been dispatched, the distance already travelled towards the pickup point is recoverable.
04No-show
If no passenger is reachable at the pickup point after the free waiting period plus a further 15 minutes of contact attempts, the booking is treated as a no-show and the applicable no-show charge and accrued waiting charges are billed.
05Cancellation by POLAAMAA™
If we cancel for a reason within our control, you are charged nothing and any advance is refunded in full. We attempt to supply a replacement vehicle first.
06How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.