01Live trip assistance
If you are already travelling and need immediate help, call +91 93459 42527 / +91 97502 42527. Calls relating to an in-progress journey are prioritised ahead of all other queues.
02Booking changes
Pickup time, address, stops, vehicle class and passenger count can be amended over WhatsApp or phone. Changes made before chauffeur dispatch carry no fee; later changes may alter the fare.
03Billing and invoices
Email connect@polaamaa.in with your booking reference for a duplicate invoice, a GST invoice, or a fare breakdown clarification. Billing queries are answered within one working day.
04Complaints and escalation
Raise a complaint on any channel and you will receive a reference number. Stage one is answered by the duty supervisor within 24 hours; unresolved matters escalate to the operations partner within 72 hours.
05Service response commitments
- Phone and WhatsApp — answered 24×7
- Email — replied within one working day
- Complaint acknowledgement — within 24 hours
- Refund processing — within 5 to 7 working days of approval
06How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.