01Free cancellation
Cancel free of charge at any time before the cancellation window configured for your trip type closes. Local and airport pickups carry a shorter window than outstation and multi-day journeys, because the vehicle is committed earlier for long trips.
02Cancellation charges
Once the free window closes, a cancellation charge applies. The charge is calculated automatically from the current administrator settings for your trip type and is disclosed at the point of cancellation. If the chauffeur has already been dispatched, the distance already travelled towards the pickup point is recoverable.
03No-show
If no passenger is reachable at the pickup point after the free waiting period and a further 15 minutes of contact attempts, the booking is treated as a no-show and the applicable no-show charge plus accrued waiting charges are billed.
04Cancellation by POLAAMAA™
If we cancel for any reason within our control, you are charged nothing and any advance is refunded in full. We will attempt to supply a replacement vehicle first.
05Refunds
Refunds are processed to the original payment method — UPI, bank transfer or the card used. Approved refunds are initiated within 5 to 7 working days; credit to your account depends on your bank's processing time. Cash advances are refunded by bank transfer to an account you nominate.
06Administrator-configurable settings
- Cancellation window per trip type
- Cancellation charge (flat or percentage of fare)
- No-show charge
- Refund rules and processing timeline
07How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.