01Reporting a lost item
Call +91 93459 42527 / +91 97502 42527 or email connect@polaamaa.in with your booking reference, journey date and a description of the item. We contact the chauffeur and check the vehicle immediately.
02How items are handled
Any item found is logged with the booking reference, photographed and deposited at the Dharmapuri head office. Chauffeurs are prohibited from retaining or using found property.
03Retention period
Unclaimed items are held for 30 days. Perishable goods are disposed of immediately for hygiene reasons. Documents, electronics and valuables are held in a secured cabinet.
04Collection and delivery
Items may be collected from the head office on production of identification, or couriered to you. Courier or chauffeur delivery is charged at actuals; delivery within Dharmapuri town is complimentary.
05Liability
We take reasonable care of items found, but we are not liable for property left in a vehicle. Cash and high-value items should never be left unattended.
06How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.