01Information we collect
- Identity and contact details — name, phone number, alternate number and email address
- Journey details — pickup, drop, stops, dates, times, passenger count and vehicle preference
- Location data — pickup and drop coordinates, and live vehicle location during an active trip
- Device and usage data — browser type, device type, IP address, pages viewed and referring source
- Payment information — payment mode, transaction reference and GST details where an invoice is requested
- Communications — WhatsApp, email and call records relating to a reservation
02Why we collect it
Personal information is used solely to allocate a chauffeur and vehicle, calculate and invoice the fare, keep you informed about your journey, meet statutory transport and tax obligations, and respond to support requests. We do not sell personal data to third parties.
04Location data
Vehicle location is recorded during an active journey for safety, dispute resolution and route verification. Location history tied to a completed trip is retained only as long as needed for billing and safety records.
05Payment information
We do not store full card numbers, UPI credentials or bank passwords. Online payments are handled by regulated payment providers; we retain only the transaction reference, amount and status.
06Data sharing
Information is shared only with the assigned chauffeur (name, phone, pickup and drop), payment providers, and government authorities where legally required. Corporate bookings may be shared with the sponsoring employer for reconciliation.
07Data security
Data is held in access-controlled systems with encryption in transit, role-based staff access and audit logging of administrative actions. Access is limited to personnel who need it to deliver the service.
08Your rights
- Request a copy of the personal data we hold about you
- Ask for inaccurate details to be corrected
- Request deletion of data not required for statutory or tax retention
- Withdraw marketing or analytics consent at any time
- Object to processing and lodge a grievance with us
09Retention
Booking and invoice records are retained for the period required under Indian tax and transport law. Marketing contact details are retained until you unsubscribe.
10How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.