01What you can expect from us
- A clean, permitted, insured vehicle of the class booked
- A verified, courteous chauffeur who arrives on time
- A fare quoted transparently and invoiced as quoted
- 24×7 access to a human at our concierge desk
- Confidentiality about your travel and personal details
02What we expect from you
- Accurate booking details and a reachable phone number
- Punctuality at the pickup point
- Respectful conduct towards the chauffeur
- Seat belts worn by all passengers
- No smoking, alcohol or prohibited substances in the vehicle
- Supervision of children and pets travelling with you
03Damage and cleaning
Wilful damage, staining or soiling requiring professional cleaning is chargeable at actual cost, supported by photographs and a repair or cleaning invoice.
04Right to refuse service
We may end a journey where a passenger is abusive, intoxicated to the point of risk, carrying prohibited goods, or behaving in a way that endangers the chauffeur or other road users. The fare accrued to that point remains payable.
05Your complaint rights
Every complaint receives a reference number and a response within 24 hours. If you are dissatisfied with the outcome, ask for escalation to the operations partner.
06How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.