01When a refund is due
- The booking is cancelled within the free cancellation window
- POLAAMAA™ cancels the trip for a reason within our control
- An advance exceeds the final billed fare
- An amount was charged in error or duplicated
02Refund method and timeline
Refunds are made to the original payment method — UPI, bank transfer or the card used. Approved refunds are initiated within 5 to 7 working days; credit to your account then depends on your bank's processing time. Cash advances are refunded by bank transfer to an account you nominate.
03Payment terms
Fares are quoted before the trip and confirmed in writing. Tolls, parking, permits and waiting charges are billed at actuals on completion. Payment is due on completion of the journey unless a corporate account with monthly billing is in place. A GST invoice is issued on request.
04Booking confirmation rules
A booking is confirmed only when you receive a written confirmation carrying a POLAAMAA™ booking reference, the vehicle type and the pickup date and time. Chauffeur and vehicle details are shared before pickup. An unacknowledged enquiry is not a confirmed booking.
05Deductions that are not refundable
- Cancellation charges applicable after the free window
- No-show charges and accrued waiting charges
- Tolls, permits and parking already incurred for your trip
06How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.