01Accepted payment modes
- Cash
- UPI
- Bank transfer (NEFT / IMPS / RTGS)
- Corporate credit account (approved accounts only)
02When payment is due
For local and single-day journeys, payment is due on completion. Outstation and multi-day journeys may require an advance at confirmation, with the balance settled at the end of the trip.
03Advance payments
Where an advance is required, the amount is stated at confirmation and adjusted against the final invoice. Advances are refundable in line with the Cancellation & Refund Policy.
04Corporate credit
Approved corporate accounts are invoiced monthly with agreed credit terms. Overdue balances may lead to suspension of credit facilities until settled.
05Receipts and records
A receipt is issued for every payment, and a GST invoice is available on request. Chauffeurs are not authorised to collect payments outside the invoiced amount.
06Failed or disputed payments
If an online payment fails but is debited, share the transaction reference with connect@polaamaa.in. Verified failed transactions are refunded to the original method within 5 to 7 working days.
07How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.