01Free waiting time
- Normal pickup — 15 minutes free
- Airport pickup — extended free window, configurable by the administrator to account for baggage and immigration delays
02Charges after the free period
Once the free window is exhausted, waiting is billed at ₹120 per hour, equivalent to ₹2 per minute, charged pro rata to the minute.
03Automatic calculation
Waiting time is recorded against the booking and the resulting charge is calculated automatically, then added to the final fare, the customer invoice and the GST invoice as a separate line item. No waiting charge is ever applied without appearing on the invoice.
04Waiting during the journey
Halts requested mid-journey — meals, shopping, temple visits, meetings — are counted as waiting time once the free window for that stop is exhausted, unless the stop was priced into the package at booking.
05Administrator-configurable settings
- Free waiting time for normal pickups
- Free waiting time for airport pickups
- Waiting charge per hour and per minute
- Maximum waiting charge cap per booking
06When waiting is not charged
No waiting charge applies where the delay is caused by the chauffeur, the vehicle, or a routing decision on our side.
07How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.