01Chauffeur verification
Every chauffeur is police-verified, holds a valid commercial driving licence and badge, and is screened for driving history before onboarding. Identity and licence documents are held on file and re-verified periodically.
02Vehicle standards
- Commercial tourist permit and valid fitness certificate
- Comprehensive insurance in force
- Scheduled servicing with pre-trip inspection on long journeys
- Working seat belts in all positions and a first-aid kit on board
- Fire extinguisher and emergency contact card in the cabin
03Live tracking and SOS
Active journeys are GPS tracked by our operations desk. Passengers can share live trip status with a family member, and an SOS call to the concierge line is answered immediately at any hour.
04Driving discipline
Chauffeurs must observe posted speed limits, take mandated rest breaks, and are prohibited from using a handheld phone while driving. Zero tolerance applies to alcohol and any substance impairment.
05Night journeys
Overnight driving is planned with rest halts. Continuous driving beyond safe limits is not permitted; a relief chauffeur is arranged for long overnight runs.
06Women and solo passengers
Solo and women passengers can request live location sharing with a nominated contact, and the operations desk performs check-in calls on long night journeys.
07Reporting a safety concern
Report any safety concern immediately on +91 93459 42527 / +91 97502 42527. Safety complaints are investigated within 24 hours and can result in a chauffeur being removed from service.
08How to reach us
Write to connect@polaamaa.in or call +91 93459 42527 / +91 97502 42527. Registered office: 2/639, Kakkanjipuram, Thokkampatti P.O., Dharmapuri, Tamil Nadu – 636705, India. Polaamaa LLP — LLPIN ACU-2634, GSTIN 33ABIFP7538B1ZB.
Reservations and support are staffed 24 Hours × 7 Days.
Still have a question?
Our concierge desk is staffed 24 Hours × 7 Days. Reserve a chauffeur or speak to a person any time.